CUSTOMER CARE
We take pride in the quality of our products and thrive to satisfy our customers. If for any reason, you find our products defective, please do not hesitate to contact us and we will do our utmost best to resolve the issue with you. See our returns policy for further details.
Have any questions or concerns?
We’re always ready to help!
Call us at
+61391201970
or send us an email to:
RETURNS
For details on our returns policy, please click here.
FAQ
Do you provide International delivery?
All orders made on jgtimeless.com website qualify for free shipping worldwide.
Please note that free shipping will be applied to your order on the payment page. However, re-delivery fee will apply if we have to re-deliver your order..
How do I return an item?
Please see our returns policy for details on how to return an item. Note the conditions for us to accept the returns as described in the returns policy apply.
What is your returns policy?
For details about our returns policy, please click here. You will also need to see our terms and conditions for full details.
How do I track my order?
Once your order has been dispatched from our design and manufacture studio, you will receive an email with tracking details, which will allow you to track your order every step of the way. You can also check the status of your order by logging into your account.
Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that a person is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. Please ensure your delivery details are correct as we are unable to re-direct deliveries once your order has been dispatched. A re-delivery fee will apply if we have to re-deliver your order.
How can I contact your couriers?
We will provide you with a tracking number for your order once order is despatched that you can use to track the delivery with the courier.