RETURNS POLICY

 

At JG Timeless, we pride ourselves on our high quality craftsmanship and the in the instance that you change your mind, or your purchase is not suitable, or the piece is faulty, the following terms and conditions apply.
This policy applies to all purchases made through our online store located at jgtimeless.com.
 
Return Conditions
Returns or exchanges will be accepted when: 

• Goods are returned to the original purchase location within 14 days

• Proof of purchase to JG Timeless’s satisfaction is provided, in the form of the JG Timeless transactional receipt or invoice; and

• the items are in their original condition, meaning that:

  • all tags are still intact;

  • the items are in their original packaging; and

  • the items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches).

 

Non Refundable Items
JG Timeless will not accept any refund or exchange on any items where the tags are not intact.
 
Gift Cards 
Both Physical and eGift cards cannot be refunded or returned, unless required by law.
 
RETURNS PROCEDURE

1. Ensure the conditions of return listed above have been met

2. Send an email to returns@jgtimeless.com quoting the original order number and item(s) you want to return and the reason(s) for the return. Please include the physical address of where the item(s) to be returned will be picked.

3. Once we receive your email, we will send you confirmation for courier pickup including expected charges which will be deducted from the refund amount. Note that courier charges for returns because of manufacturing defect are not charged to you and will not be deducted from your refund amount.

4. Once we have received your returned items, we will advise you via email and begin the refund process to the Original Payment Method.

5. Once refund has been processed, you will receive email from us advising the same. Processing of refunds can take up to 5 – 7 business days to show on your account due to varying processing times between payment providers.

 

Return Shipping
Charges for returned items are the responsibility of the customer except where there has been a manufacturing defect.

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Late Returns
Your item(s) should be sent back to us within 14 days. Return outside these timeframes may be accepted at the discretion of JG Timeless. 
 
Gift Returns
If you have received an item purchased from JG Timeless online store (jgtimeless.com) and you would like to return that item or exchange it, then you must follow the procedures set out in this Returns Policy to return your gift.
 
Faulty Returns
JG Timeless can assist you with your return of a faulty item by offering you a number of solutions:

• if the fault is minor (as determined at the sole discretion of JG Timeless), we may elect to repair the product, where possible;

• if the fault is major (as determined at the sole discretion of JG Timeless), you may elect to receive:

  • a replacement product (if possible as we only do unique garments); or

  • a refund of the original purchase amount (except if the original purchase was made using a credit note.

 

JG Timeless will only offer you a repair, exchange, or refund if:

• the goods are returned within a reasonable time, being 3 months from the date of purchase; and

• proof of purchase to JG Timeless’s satisfaction is provided, in the form of the JG Timeless transactional receipt or invoice; and

• upon assessment by JG Timeless:

  • the item is considered faulty; or

  • the item is considered to hold a manufacturing fault; or

  • the item varies significantly to the JG Timeless description and/or images; or

  • the item delivered is not the item that was ordered.

JG Timeless will not offer a repair, exchange, or refund of any item where fault or damage has been caused by the wearing of, or incorrect caring for, the item. However, if you believe the item is faulty, please follow our return procedure.
 
Refund Policy
If you are entitled to a refund, your refund must be returned to the original place of purchase. Your refund will be returned to the original payment method or credit or debit card, the cardholder and the same card are required. Processing of refunds can take up to 5 – 7 business days to show on your account due to varying processing times between payment providers. You will receive an email from JG Timeless Customer Care when your refund has been processed.
 
Consumer Guarantees
Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees, and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and this Policy and in relation to the JG Timeless online store (jgtimeless.com), any terms of use and purchase specified on the website.

If you are a consumer as defined in the ACL, the following notice applies to you: "Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
 
Amendment
This Policy may be amended from time to time by JG Timeless, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check JG Timeless’s current Terms, before making any purchase. Our agents, employees and third parties do not have authority to change the Terms.
 
Contact
If you have any questions related to our returns policy, click here to contact our Customer Care Team.